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Penalty Charge Notices FAQs

How do I appeal a Penalty Charge Notice (PCN)?

If your PCN was received within the last 28 days, go to www.parkingoperations.co.uk and select the box that says Challenge...

I can’t find my Penalty Charge Notice (PCN) number, what can I do?

Please call 01553 616222 and our team will be able to assist you in locating your PCN number using your...

I’ve been contacted by Newlyn. What happens next?

You will need to discuss the case directly with Newlyn and follow their instructions. We cannot enter into any discussion...

I’ve only just found about this Penalty Charge Notice (PCN) having received the Notice to Owner (NtO), what do I do?

Complete the Formal Representation section of the website. Provide any evidence you need to.

I have accidentally paid for my Penalty Charge Notice (PCN) twice, what do I need to do?

Email parking@west-norfolk.gov.uk with details of the duplicate payment. This will then be investigated.
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