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Care Permits

Important message for Existing Permit Holders

If you have an existing permit which you purchased from Norwich City Council this will need renewing on the Parking Operations system hosted by MiPermit.

If you gave Norwich City Council an email address or phone number when you applied for your permit this will have enabled us to set up an account with MiPermit on your behalf.  Please follow the instructions on our Using MiPermit page to renew your permit(s) or access your account.

What is the nature of the permit and how many can I have?

The care permit and childcare permit allows people/children who have medical and/or care needs for which they receive support in their own home to obtain a permit in order to receive said care.  This can be applied for if the visitor does not have their own relevant permit.  The care permit is a paper permit which details the zone in which it can be used.

The child care permit is virtual and can have up to two registrations attached to it.  The permit owner must select the correct registration to be valid within the zone and only one vehicle may be selected at a time.

Eligible individuals will be issued with one permit in addition to any other entitlement.

Permit Cost

Permit typeValidityZones1 Month3 Months6 Months12 Months18 MonthsTerms & Conditions
Care permitZone specificZone specific£20.20£23.50£28.45£38.30£48.20Care Permit – Terms and Conditions
Childcare permitZone specificZone specific£23.90£34.60£50.70£82.80£114.95
Permit typeValidityZonesTerms & Conditions
Care permitZone specificZone specificFree – benefit entitlement / life limiting illness

What type of vehicle can the permit be used for?

Permits are not valid for use on vehicles with an unladen weight of more than 3.5 tonnes or which exceed six metres in length.

How the care permit can be used:

  • The physical permit must be displayed on the near side of the windscreen, so that it can be read from the outside of the vehicle.
  • A permit does not guarantee a parking space. If no parking spaces are available, this does not justify a parking contravention elsewhere.
  • Permits are only valid for use on the dates shown on the permit.
  • The permit is only valid in on-street permit parking spaces of the parking zone it is issued for – the zone is shown by the letter before the serial number on the permit or by the name printed on the permit. Signs near each permit parking bay will identify the parking zone.
  • A care permit is not valid for use across a dropped kerb for pedestrian or cycle use at any time or to a private driveway or garage without the express consent of the user of that drive or garage.

The use of permits is monitored. Where evidence is found that the permit is being used wrongly the permit holder will be given the opportunity to provide a satisfactory explanation of the circumstances or agree actions to rectify the situation. Action will be taken by the council if no satisfactory response is received.

How to apply

To apply for a Care Permit, you’ll need:

  • Proof of Residency – resident must provide proof of residency (dated within three months)
    • Bank statement
    • Household bill
    • Mortgage agreement
    • Tenancy agreement
    • Norwich City Council rent card
  • Proof of need
    • Confirmation from the persons GP, Social Worker, or other appropriately qualified individual, explaining the grounds on which the permit is required, and if appropriate, the period of need.
  • Proof of qualifying benefits for free Care permit i.e. Department for Work & Pensions (DWP) letter.
  • For the child care permit you will need :
    • Passport or birth certificate of the child/ren
    • Confirmation of care arrangements
    • Confirmation of Carer’s vehicle registration number (you can have up to two different registration numbers)

The council will accept scanned or photographed copies of original document that can be submitted electronically, as well as hard copies of the original documents.

Apply Here

What happens next?

Once we receive your application, we will review the details you have provided and will either accept your application or reject it as incomplete.

If your permit application is accepted, you will receive an email to confirm this and, if you have applied for a virtual permit, you can park straight away.

If your permit is a physical permit you will need to wait until this arrives in the post before parking in the zone.

You’ll need to renew your permit each year. We’ll email you 30 days in advance of your permit needing renewal, please add no-reply@mipermit.com to your safe senders list to ensure your email does not go into your spam folder.  This is a courtesy email and it remains your responsibility to make sure your permit is valid.

Notifying us of a change / Replacing a Lost Permit

Any change to an existing permit or replacement of a lost permit will incur a £18.55 administration fee.  Lost permits are replaced on a case-by-case basis and a replacement is not guaranteed.

To make a change to your permit or order a replacement permit, you’ll need to log in to your Mipermit account.

If you have an old paper permit, you’ll need to contact us to make a change or advise us that you have lost it.

If you’re purchasing a new vehicle, you may not yet have your DVLA registration document. Please visit MiPermit and login to your account, from there you can select the Vehicle Change option and complete the information required.  To change your vehicle you will need to supply an invoice for the vehicle or proof of insurance, either document must show your name, address and the car details including Vehicle Registration Mark.

Refunds and exchanges

Refunds will not be made on any unexpired portion of a parking permit, so you are advised to select the length of permit suited to your requirements.

Parking Operations

  • PO Box 1149, King’s Lynn, PE30 9AH
  • 01553 616222