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Penalty Charge Notices FAQs

I have tried to pay my Penalty Charge Notice (PCN) but have been unable to. It has now increased. Can I pay the discounted amount?

You will need to email parking@west-norfolk.gov.uk and provide evidence that you tried to pay prior to the PCN increasing.

I have sold the vehicle prior to the Penalty Charge Notice (PCN) being issued. What do I do about this NtO?

Please provide proof of the sale and transfer slip from the vehicle’s log book/V5 to parking@west-norfolk.gov.uk

I am willing to pay the Penalty Charge Notice (PCN) but I need time to pay, can I pay in instalments?

If the PCN is within the discount period this cannot be extended. We can offer a deferred payment plan where...

Did the payment for my Penalty Charge Notice (PCN) go through?

Please call 01553 616222 and our team will be able to advise you.

I have received a Charge Certificate and I want to appeal the Penalty Charge Notice (PCN)?

Please call 01553 616222 and our team will be able to assist you.
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